LRI provides valid, criterion-referenced, video-delivered programs (called AccuVision) that measure soft skills required in 9 job-categories across a wide range of industry sectors. Jobs range from entry-level (low-wage/low-skill) to managerial. LRI's assessment process identifies where individuals and groups have effective workplace behaviors, where further development is needed and it provides strategies and resources to enable people to develop skills where needed.

LRI programs are nationally normed and criterion referenced; they compare individuals to a national standard of effective workplace behaviors as defined by employers.

A brief overview of LRI's programs, resources and documents found under the Assessment Program heading follows:

Soft Skills Assessment Programs - Overview

This page identifies populations typically assessed, (incumbent and prospective workers, students and individuals served by employment and training programs) as well as job categories for which AccuVision soft skills assessment instruments have been developed. These include:

• Customer Service (CSR) (face-to-face and phone-based positions)
• Managerial Skills (SMS) (uses white collar managerial situations)
• Office Worker (OSS) (administrative assistant, IT assistant, secretary and clerk)
• Retail Sales Associate (RTL) (based on NRF's skill standards)
• Sales (SAL) (high-level, business to business sales)
• Supervisory Skills (SMP) (shows blue-collar settings)
• Teller and Financial Services Representative (TFS)
• Workforce Readiness Skills (WRS) (a wide range of low-skill, entry-level positions)
• Workplace Success Skills (WSS) (a range of good paying, high-performance and entry-level jobs

NOTE LRI programs can be converted to allow for assessment over the Internet. Click here for a copy of the document Moving Video-Delivered Soft Skills Assessment to the Internet to download a report on this process - and to view flash-video demos of the technology. Click here for a flow chart of the web-based online assessment process

Video Demos

Demos of two different assessment programs are available on-line and can be opened in the left-hand column of this website.

Workforce Readiness Skills (WRS) assesses three groups of interpersonal skills that are required of a wide range of entry-level, typically low-paying first jobs: personal qualities, customer care and listening.

• Click here for instructions provided to individuals being assessed by WRS
• Click here to see a sample, work-related assessment situation taken from the Personal Qualities Module of WRS

Managerial Skills (SMS) assesses five broad interpersonal skills that employers require of leaders and managers in typically 'white collar' jobs: Team Building; Situational Style of Interaction; Influence; Initiative and Analysis and Problem Solving. (A separate assessment program exists for 'blue collar' positions.)

• Click here for instructions provided to individuals being assessed by SMS
• Click here to see a sample, work-related assessment situation taken from SMS

Full demos of the above programs - and LRI's other 7 programs - are available upon request.

Using and Administering Video-based Assessment

This page describes:

• How assessment programs are developed and validated to ensure their legality and predictiveness
• Why employers, educators and employment and training professionals choose this technology to measure both individuals' behaviors and programs' effectiveness at building these high-performance interpersonal behaviors; and,
• How the programs' technology works

Developing people's soft skills, post-assessment

Assessment and Development Planning (ADP) is a program that trains managers to create Individual Development Plans for assessed workers. ADP ensures that workers and their managers are in agreement as to developmental activities; managers receive practical, hands-on experience that enables them to help workers develop soft skills over time.

Is Video-Assessment Right for Your Organization?

Organizations frequently want to examine all of an assessment programs' content to ensure the 'values' on which an instrument is built conforms to the values of that organization. This page describes such a process. There is no cost to organizations seeking to undertake what we refer to as a 'Panel Review' process.

Feedback Reports - Overview

The basic product of our assessment process is the creation of an individual's feedback report. This URL identifies the components of that report and it provides urls to enable one to open specific Feedback Report examples for each of our nine programs.

Group Reports - Overview

The data from any number of Feedback Reports can be gathered, analyzed and reported in a Group Report. This URL identifies the components of that report and provides url's that enable one to open specific Group Report examples for each of our nine assessment programs.

Interview Guides - Overview

People being assessed respond to a range of realistic scenarios that depict typical interactions on-the-job. People are asked to choose from four possible answers the one they believe to be the best solution to problems they are presented. Sometimes individuals are inconsistent in their choices: they may pick the best choice one time, the second best another and other times the worst. People using our technology to assess an applicant can request that an Interview Guide be provided which includes mini-simulations that interviewers can use during an interview process. The Guide helps to clarify inconsistent responses. There is no charge for this report. This url identifies the components of that report and provides url's to specific Interview Guide examples for each of our assessment programs

For additional information, please contact: